Privacy Policy

Last updated: December 9, 2025

This Privacy Policy explains how Diana de Beauté, s.a.l. (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our website. By accessing the website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect
We collect the following categories of personal data:

A. Information You Provide Directly

• Account details: name, email, phone number, password
• Order information: billing address, shipping address
• Payment information: processed securely by AREEBA (we do not store credit card numbers)
• Customer service communications: emails, WhatsApp messages, inquiries

B. Automatically Collected Information
When you visit the website, we may collect:

• IP address
• Browser type and device information
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 9)

C. Optional Information
If you sign up for newsletters or promotional updates:

• Email address
• Preferred language or product interests

2. How We Use Your Information
We use your personal data to:

A. Process Orders

• Validate and confirm purchases
• Process payments via AREEBA
• Deliver products and provide shipping updates

B. Provide Customer Support

• Respond to questions or complaints
• Handle returns and product inquiries

C. Improve Website Experience

• Monitor performance and optimize functionality
• Personalize content and product recommendations

D. Marketing & Communication

• Send promotional emails or WhatsApp messages (only with your consent)
• Notify you about new products, offers, or news updates
• You may unsubscribe at any time.

E. Legal & Security Purposes

• Prevent fraud or unauthorized transactions
• Comply with legal obligations or requests from authorities

3. Payment Processing
Online payments are processed securely by AREEBA.
We do not collect or store your full credit card details.
AREEBA may collect and process certain personal and financial information in accordance with its own privacy and security practices.

4. Sharing Your Information
We do not sell or rent your personal data.
We only share information with:

A. Service Providers

• Payment processor (AREEBA)
• Delivery and logistics partners
• Email and communication platforms
• Website hosting and analytics providers

These partners are only permitted to use your information to perform their services.

B. Legal Requirements
We may disclose information if required by:

• A court order
• Government or regulatory authorities
• Legal or fraud prevention purposes

5. International Data Transfers
Because we sell internationally, your data may be processed:

• In Lebanon, where our company is based
• In other countries where our service providers operate

We take reasonable measures to protect your data during international transfers.

6. Data Retention
We retain your information for as long as necessary to:

• Complete your orders
• Provide customer support
• Comply with legal or tax obligations

You may request deletion of your data (see Section 8).

7. Security Measures
We implement appropriate technical and organizational measures to protect your personal data, including:

• Encrypted website connections (HTTPS)
• Secure payment channels through AREEBA
• Restricted access to sensitive information
• Regular monitoring for suspicious activity

However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

8. Your Rights
Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Object to marketing communications
• Withdraw consent (for email or WhatsApp marketing)
• Request a copy of the data we hold

To exercise your rights, contact us at diana@dianacosmetics.com.

9. Cookies & Tracking Technologies
We may use cookies, beacons, and similar tools to:

• Improve website performance
• Enhance user experience
• Analyze website traffic
• Provide personalized content

You can adjust your browser settings to block or delete cookies.

10. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices, content, or security of third-party sites.

11. Children’s Privacy
Our website is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.

12. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in technology, regulations, or company practices.
The updated version will be posted on this page with a revised “Last updated” date.
Continued use of the website constitutes acceptance of the updated policy.

13. Contact Information

For questions about this Privacy Policy or your personal data, please contact us:
Diana de Beauté, s.a.l.
Borghol Bldg., Ahmad al-Asaad Street, 1st Fl.
Mar Elias, Beirut, 2047 5713
Lebanon
Tel: +961-1-851222
Email: diana@dianacosmetics.com
WhatsApp: +961-3-233011